General terms and conditions of sale
SPECIAL CONDITIONS
The company TERRÉSENS – HÔTELS ET RÉSIDENCES is distributed by MMV, hereinafter referred to as “the distributor”.
MMV is a simplified joint-stock company (SAS) with a share capital of €6,053,859.80, whose registered office is located at: 51, av. France d'Outremer - BP39 - 06701 ST LAURENT DU VAR - Cedex, Tel. +33 (0)4 92 12 62 00, courrier@mmv.fr, registered with the Trade and Companies Register of Antibes under no. 411926892, and registered with Atout France under no. IM 006110006.
Financial guarantee provided by GROUPAMA, 8-10 Rue d’Astorg – 75008 PARIS.
Professional civil liability insurance taken out with Allianz – Omnes – 26 Rue Traverse – 29200 Brest – RC GESTION No. 49156794.
These conditions apply, from their publication on the website www.terresens-hr.com, to all services developed and sold by the distributor.
IMPORTANT INFORMATION
Apartments are allocated by the distributor subject to availability. This allocation may be modified at any time before the actual handover of the keys. The distributor therefore cannot guarantee a specific location within the selected residence. Only the location, dates, and type of accommodation are guaranteed.
“Partner” benefits and promotional offers cannot be applied to a reservation that has already been paid in full or in part.
In the event of no-show on the scheduled arrival date without written notice sent by the client to the registered office within five (5) days, the distributor reserves the right to resell the accommodation.
Reservations are personal and non-transferable. They may not be assigned or sublet, in whole or in part, without the distributor’s prior written consent, except as provided in Article VI below. The distributor also reserves the right to cancel any reservation made by a client with whom there is an outstanding dispute relating to payment of a previous booking.
PREAMBLE
The website www.terresens-hr.com supplements the prior description provided to the traveler pursuant to Article R. 211-4 of the French Tourism Code.
In accordance with Articles L211-9 and R211-5 of the French Tourism Code, the distributor reserves the right, with the traveler’s agreement, to modify certain services described in the documentation provided, including: travel characteristics, price, payment terms, minimum number of participants required, and cancellation fees.
Booking a stay and/or trip implies acceptance of these special terms and conditions of sale.
No Right of Withdrawal
Pursuant to Article L221-28-12° of the French Consumer Code, the right of withdrawal does not apply to accommodation, transport, catering, or leisure services provided on a specific date or according to a specified period.
If telephone contact details are collected, travelers are informed that they may register free of charge on a telephone marketing opt-out list (e.g., http://www.bloctel.gouv.fr/).
PRICES
The program descriptions and price tables indicate the services included in the package prices. Prices are published in Euros, inclusive of all taxes (VAT included). Personal expenses are not included.
Prices vary depending on the period of stay and sometimes on the number of participants, as indicated in the stay description.
1.1 Price Tables
Price tables are available on the tariff pages and indicate included services. Prices were established:
On 20/03/2024 for Winter 2024/2025 rates
On 01/10/2024 for Summer 2025 rates
They apply to residence stays, inclusive of taxes (excluding tourist tax), and include accommodation rental with utilities (water, electricity, heating).
Special non-cancellable, non-refundable rates (when available and only up to 15 days before departure) are non-refundable and non-modifiable. The full amount is due upon booking confirmation.
1.2 Special Offers
“Special Offers” are subject to conditions, non-cumulative, non-retroactive, limited by availability, and valid only for specified destinations and dates. To benefit, the promotional code must be entered at booking (one code per reservation). Only codes entered at the time of booking will be honored.
Promotions apply only to eligible services (excluding optional extras).
1.3 Selected Services
All services booked are payable in full. Unused services are non-refundable.
TOURIST TAXES, collected on behalf of municipalities, are not included in our rates and must be paid locally.
1.4 Security Deposit
A security deposit ranging from €300 to €2,000 depending on accommodation type will be required upon arrival. It will be refunded after departure, less any charges for damage, cleaning, lost keys/cards, or unpaid services (e.g., bar consumption). The client is liable for any damage or deterioration. If the deposit is insufficient, additional payment may be requested.
PRICE REVISIONS
Prices were established on 20/03/2025 and 01/10/2026.
In accordance with Article R211-8 of the French Tourism Code, prices may be adjusted upward or downward due to fuel costs, taxes, or exchange rate variations.
If the increase exceeds 8% of the total package price, the client may accept a contract modification or cancel without penalty and receive a refund within 14 days (Article R211-9). The client has seven (7) days to notify their decision in writing.
PAYMENT TERMS
Booking more than 30 days before arrival:
30% deposit due upon booking (accommodation portion).
Balance due no later than one month before arrival.
Booking less than 30 days before arrival:
Full payment required at booking.
For non-cancellable, non-refundable rates (when available up to 15 days before departure), full payment is due immediately.
Failure to pay within deadlines will result in automatic cancellation without notice.
ANCV HOLIDAY VOUCHERS
Holiday vouchers (ANCV) are accepted. They must be sent by registered mail with acknowledgment of receipt to:
MMV
51 avenue France d’Outremer
B.P.39 - 06701 SAINT LAURENT DU VAR CEDEX
The distributor declines responsibility for vouchers sent by ordinary mail.
ASSIGNMENT OF CONTRACT
The client may transfer their contract to another person meeting all booking conditions by notifying the distributor in writing at least seven (7) days before the stay. Both transferor and transferee are jointly liable for payment of the balance and any transfer-related fees.
ADDITIONAL SERVICES (Winter 2025/2026)
For 7-night stays, ski passes are sold for 6 days (starting the day after arrival and ending the evening before departure).
Ski equipment rental follows the same principle: pick-up from 6 p.m. on arrival day; return the evening before departure.
Lost or unused ski passes and unused rental equipment are non-refundable.
In case of ski area closure, reimbursement will be based on the refund granted to MMV by the lift operator.
CLAIMS
Clients must report any non-conformity as soon as possible during the stay (Article L211-16 II).
If unresolved on site, claims must be sent by registered mail with supporting documents to:
TSV
19 Place Tolozan
69001 LYON
If no satisfactory response within one month, the client may refer the matter to the CMAP (Paris Mediation and Arbitration Center).
MODIFICATION CONDITIONS
Before departure
In the event of external circumstances beyond its control or exceptional and unavoidable circumstances, MMV may be required to cancel all or part of the planned services or to relocate a stay. In such cases, alternative solutions in an equivalent resort and with equivalent facilities will be offered.
If no replacement solution can be provided, MMV will refund the amounts paid, as well as any services requiring prepayment (transport, etc.), excluding any additional compensation, in accordance with Articles L211-13-3 and L211-14 of the French Tourism Code.
Modification of the original booking at the client’s request
In the event of a subsequent modification to the original booking initiated by the client, handling fees will apply according to the following scale, whether the reservation was made by telephone or online:
Change of dates and/or destination:
Date of modification Amount retained per booking file by MMV
More than 60 days before the start of the stay €20 modification fee
From 59 to 31 days before the start of the stay 10% of the stay price
From 30 to 16 days before the start of the stay 15% of the stay price
From 15 days to the day before arrival 20% of the stay price
The rates applied to the new stay will be those in effect on the date the modification request is made.
Any shortened stay will not be eligible for any refund.
Change of participant name: €20 per modification
Increase in number of participants: free of charge (rates applied to additional participants will be those in effect at the time of addition)
Addition of services: free of charge
Removal of services (ski passes, ski equipment rental): €20 per service up to 7 days before arrival; from 7 days before arrival, refer to the cancellation conditions below
Reduction in number of participants: refer to the cancellation conditions below
INSURANCE & CANCELLATION
In accordance with Article L 211-14 I of the French Tourism Code, clients may cancel their stay at any time, subject to payment of cancellation fees as set out in the scale below:
CANCELLATION FEES RETAINED BY THE DISTRIBUTOR
Date of cancellationAmount retained per booking fileMore than 60 days before the start of the stay
No cancellation fee from 59 to 31 days before the start of the stay
30% of the total stay price from 30 to 16 days before the start of the stay
70% of the total stay price from 15 to 2 days before the start of the stay
100% of the total stay priceThe day before arrival, no-show, stay interruption or early departure100% of the total stay price
Refund in case of subscription to VAC’ASSUR:
Reimbursement excluding administrative fees, the VAC’ASSUR premium, and any applicable XPLORASSUR (Mutuaide Assistance) deductible.
Special-rate services identified as “non-cancellable, non-refundable” are, by their nature, subject to cancellation or modification fees equal to 100% of the total amount charged from the time of booking.
The cancellation fees set out in the above scale apply to all catalogue products as well as to additional services.
If the traveler can demonstrate that they already benefit from prior coverage for the risks insured under the policy taken out, they may cancel this insurance free of charge within fourteen (14) days, provided that no guarantee has been activated.
LIABILITY – PROFESSIONAL CIVIL LIABILITY INSURANCE
In accordance with Article L211-16 of the French Tourism Code, the distributor is liable for proper performance of the services and must assist clients in difficulty.
The distributor holds hotelier-type civil liability insurance. Clients are advised to carry personal liability insurance.
OPTIONAL INSURANCE – VAC’ASSUR
The distributor offers optional multi-risk insurance VAC’ASSUR (Contract No. 5187 with Xplorassur / Mutuaide Assistance), covering cancellation, repatriation assistance, early return, medical costs abroad, and more, including pandemic-related events.
Subscription is optional and offered at booking.
In case of cancellation, notify the distributor immediately and open a claim within five (5) working days with Xplorassur.
Emergency assistance (24/7): +33 (0)1 55 98 88 21.
FINANCIAL GUARANTEE
The distributor has insolvency protection through Groupama – Assurances Crédit et Caution, 8-10 Rue d’Astorg, 75008 PARIS.
PERSONAL DATA
The distributor processes personal data for commercial and operational purposes. Details are available in the Privacy Policy at:
https://www.terresens-hr.com/politique-de-confidentialite
In accordance with applicable data protection laws, clients have rights of access, rectification, objection, restriction, portability, and erasure, exercisable by contacting:
dpo@terresens.com
Terrésens Vacances
19 Bis place Tolozan
69001 LYON
TSV © 2026
