Who are your data intended for?

Personal data collected from Customers is processed by Terrésens Vacances, located at 19 bis place Tolozan, 69001 LYON, which is responsible for the processing of personal data.

Unless otherwise stated, the personal data collected is intended for internal use and is not intended to be shared with third parties, except in cases provided for by laws and regulations. However, it may be made accessible to subcontractors (service providers, distributors, etc.) and to other companies in the Terrésens group, under the control of the data controller, strictly for the purposes and within the limits of their missions.

Except in the cases mentioned above, the Provider undertakes not to sell, rent, transfer, or grant access to third parties to the data without the prior consent of the Customer, unless required to do so for a legitimate reason.

What are your data used for?

The processing of personal data carried out by Terrésens Vacances aims to:

• Create the Customer file essential for processing your order;

• Provide users with ways to interact with the company and its service providers;

• Ensure the proper functioning of the website and improve your browsing experience;

• Improve the website’s features through analysis of usage statistics;

• Manage user complaints;

• Send commercial and advertising information, according to user preferences.

How are your data collected?

Your data may first be collected via forms. Each form limits the collection of personal data to what is strictly necessary (data minimization) and indicates, in particular, the purposes of collecting this data and who may have access to it.

You can find on this Privacy Policy page how to exercise your data protection rights.

Your data may also be collected through applications on the website, in particular technical data related to your browsing (IP address, login data, etc.).

Terrésens Vacances implements all necessary means, including organizational, technical, software, and physical measures regarding digital security, to protect personal data against alteration, destruction, and unauthorized access.

How long are your data kept?

In general, your personal data is kept for as long as necessary to fulfill the purposes for which it was collected.

We also collect your cookie preferences, which are kept for 13 months.

About cookies

When you visit the website, cookies are placed on your computer, mobile, or tablet. A “cookie” is a piece of information, usually small in size and identified by a name, which can be transmitted to your browser by a website you connect to. Your web browser will keep it for a certain period and send it back to the web server each time you reconnect.

Technical and functional cookies strictly necessary for the website to operate

The website uses cookies that allow the site to function. They cannot be disabled, except by refusing all cookies in your browser settings. However, your user experience may be degraded.

What are your rights regarding your data and how can you exercise them?

You have the following rights regarding the use of your personal data:

• To obtain confirmation that data concerning you is or is not being processed and, where it is, access to this data and information about this processing;

• To obtain the rectification of inaccurate data;

• In certain specific cases, to obtain the erasure of some of your data;

• In certain specific cases, to obtain the restriction of the processing we carry out;

• To object to the processing of your data, for reasons relating to your particular situation, or, regardless of your particular situation, to the use of your data for prospecting purposes;

• To withdraw your consent at any time for the future, if it served as the legal basis for the processing of your data;

• To receive the data you have provided and/or request that it be transmitted to another data controller, if the processing is based on your consent or on a contract and the processing is automated;

• If you reside in France, to define the fate of your data after your death.

If you wish to exercise your rights or obtain information about the processing of personal data, you can contact the Data Protection Officer (DPO) by email at dpo@terresens.com or by post at the following address:

Terrésens Vacances

19 bis place Tolozan

69001 LYON

We invite you to attach to your request any document justifying your identity and the validity of your request.

In the event of an unresolved difficulty related to the use of your personal data, you can contact the CNIL (French data protection authority).

Terrésens Vacances reserves the right to make any changes to this personal data protection clause at any time. If a change is made to this personal data protection clause, Terrésens Vacances undertakes to publish the new version on its website.